Terms of Service

By creating an account or using WHOLE, you agree to these terms. If you do not agree, do not use the app.

WHOLE is for adults aged 18 and over only. During onboarding you must confirm that you are 18 or older before you can continue. That confirmation is your own statement — we do not ask for your date of birth and we do not verify your age — so using WHOLE means you are representing to us that it is true. If we learn that an account belongs to someone under 18, we will cancel any subscription billed through Stripe, delete the data we hold for it, and close the account. A subscription billed through the Apple App Store or Google Play can only be cancelled in the device's subscription settings, so we will also direct the account holder there. The app is not directed at children and we do not knowingly collect their information.

You also confirm you are legally able to enter into this agreement in your country and state.

WHOLE is a general wellness product. It builds training, nutrition, hydration, recovery and mental wellness guidance from information you enter, and adjusts that guidance as you log check-ins and workouts.

Some plans add other ways to interact with the same guidance: a coach you can talk to out loud, and camera form checks that comment on your movement during a set. However it reaches you — typed, spoken aloud, or as an on-screen note about your form — it is all the same AI-assisted general wellness guidance, and everything in this section and the next applies to all of it equally.

WHOLE is not medical care. It does not diagnose, treat, cure or prevent any disease or condition, and it is not a medical device. It is not physical therapy, not nutrition therapy, and not psychological therapy or counselling.

Using WHOLE does not create a doctor-patient, therapist-client or other clinical relationship between you and us. Nobody at WHOLE is acting as your clinician.

Talk to a qualified healthcare professional before starting or changing an exercise or nutrition program, and any time you have a question about a medical condition, a medication, an injury, or whether an activity is safe for you. WHOLE works alongside your healthcare providers — never instead of them. Do not delay or disregard professional advice because of something the app or the AI coach said.

In an emergency, call your local emergency number (911 in the U.S.) or go to the nearest emergency department. Do not use the app to seek help in an emergency.

Exercise carries risk of injury. You are responsible for deciding what is appropriate for your own body and circumstances. Stop immediately if you feel pain, dizziness, shortness of breath, chest discomfort, faintness, or anything that does not feel right, and seek medical attention. Never push through pain because a plan says so.

Answer the onboarding safety questions honestly and keep them current. Those answers are what constrains the guidance you are shown. Guidance built on inaccurate or outdated information may not be appropriate for you.

Camera form checks are AI-assisted form guidance, not medical movement analysis. The camera counts reps and offers form cues for exercises its checks were built and validated for. It cannot see pain, injury, or medical risk; it can miss faults and it can flag movement that is fine for your body. Do not use it to decide whether an exercise is safe for an injury, a condition, or rehabilitation — that is a question for a qualified professional. When tracking is poor, the app says less rather than guessing; silence from the camera is absence of data, not approval of your form.

Voice coaching is the same AI coach, spoken. Everything in these terms about the coach — its limits, its disclaimers, and the safety responses below — applies to spoken exchanges exactly as to typed ones; spoken messages are screened as their transcripts.

WHOLE includes automatic responses that recognise certain phrasing in the coach — for example messages that suggest a crisis, a medical emergency, or disordered eating — and reply with a stop-and-seek-help message and public resources such as 988 (the U.S. Suicide & Crisis Lifeline) and the Crisis Text Line. These responses are available on every plan and are never withheld for billing reasons.

Those responses are pattern-matching in software, not a crisis service. No human monitors your messages in real time, there is nobody on call, and the app cannot detect every situation or contact anyone on your behalf. It is not a substitute for 988, 911, local emergency services, or professional care. If you are in danger or thinking about harming yourself, contact those services directly rather than the app. The resources named above are U.S. services; if you are elsewhere, use your local equivalent.

Give accurate information when you sign up and keep it up to date — your plan is built from it.

One account per person. Do not share your account or your sign-in codes, and do not use anyone else's. You are responsible for activity under your account. Tell us promptly if you believe someone else has access to it.

You can export your data at any time from Privacy in your app settings. The export gives you every field WHOLE holds for you as readable JSON.

The same screen closes your account for good. Deleting cancels any subscription you have with us first, then erases the data we hold for you — your profile, check-ins, workout logs, hydration, coach messages, metrics, consents and notification settings — then deletes your sign-in record itself, and clears what is stored on this device. It is immediate, and once it is done we cannot undo it or recover any of it for you. Export first if you want a copy.

Because deletion cancels your subscription immediately rather than at the end of your billing period, you give up any paid time still remaining. If you would rather use the period you have already paid for, cancel first (section 5) and delete once it has run out.

If you subscribed inside the iOS or Android app, where offered, that subscription is billed by Apple or Google and deleting your account does not cancel it — cancel it in your device's subscription settings as well (section 5), so the store does not keep billing you for an account that no longer exists.

Deletion runs in three steps, in this order: we cancel any subscription billed through Stripe, then erase your data, then remove the account record. If a step fails we stop there and tell you exactly what had already happened, rather than reporting success. So if we cannot reach the payment processor or cannot match and cancel your subscription, nothing at all is deleted and everything is left as it was — email us at support@wholepai.us and we will cancel it for you (section 5), after which deletion will go through. If cancellation succeeds but erasing your data fails, your subscription is already cancelled while your data and account remain. If both succeed but removing the account record fails, your subscription is cancelled and your data is gone while an empty account record remains. In every case we tell you which of these happened and you can try again; we will never tell you your data is gone when it is not. If a failure leaves you part-way through, contact us at support@wholepai.us and we will finish it.

WHOLE is sold as a monthly subscription across several plans. Every plan purchased on our website opens with a 14-day free trial; for a purchase made inside the iOS or Android app, where offered, any free trial or introductory offer is the one the store shows you before you buy. Without an active plan or trial, paid features in the app are locked — but your account, your existing data, the export and delete tools in Privacy, and the safety responses described in section 3 all keep working.

Unless you cancel before a trial ends, it continues as a paid monthly plan, and every subscription renews automatically each month until you cancel. Each plan includes monthly allowances, which are metered: coach messages on every plan, and, on plans that include them, voice-coaching minutes and camera form-check sessions. Allowances reset when your billing period renews, and there is also a daily coach-message limit that keeps usage fair. Higher plans include larger allowances. Safety responses are never counted against an allowance and are never withheld when one runs out.

You can cancel at any time — in the app or by email for a subscription purchased on our website, or in your device's subscription settings for one purchased through the App Store or Google Play. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for. We do not pro-rate partial months unless the law where you live requires it.

Subscriptions purchased on our website are billed through Stripe, our payment processor. To cancel, open WHOLE, go to Settings and choose Manage subscription— that opens Stripe's billing page for your account, where you can cancel, update your card, or download your invoices. Cancelling there stops the next renewal and your plan stays active until the end of the period you have already paid for.

That page opens once we can match your account to the subscription that is billing it. Occasionally we cannot — a subscription set up outside the normal checkout, or one Stripe has not finished indexing, may not link — and the button will tell you there is no billing account on file rather than opening. If that happens, or if the page will not open for any other reason, email us at support@wholepai.us from the address on your account. Once we have confirmed the subscription is yours, we will cancel it for you.

For a subscription billed through Stripe, email is a full alternative to the button, not a last resort. We treat the day your request reaches us as the day you cancelled, and if a renewal is charged after that we will refund it. You will never be kept on a paid plan because a screen would not open for you.

Subscriptions may also be offered for purchase inside the iOS and Android apps. A purchase made there, where offered, is billed by Apple (through the App Store) or Google (through Google Play) under that store's own billing terms, not through Stripe. It renews monthly until you cancel it in your device's subscription settings — the store, not WHOLE, runs that billing, so cancelling in the app or by email does not stop it — and refunds for a store purchase are handled by that store, not by us — we cannot issue them. The price is shown to you before you purchase, and Restore purchases in the app reconnects an existing store subscription to your account, for example after you reinstall or switch devices.

Prices may change. We will give you notice before a change affects you, and the new price applies from your next renewal — never retroactively. If you do not want the new price, cancel before that renewal. Prices are shown in the app before you purchase; taxes may apply.

You agree not to:

• ·Use WHOLE for anyone other than yourself, or on behalf of someone under 18.
• ·Present the app's output as medical, psychological or nutritional advice to anyone else.
• ·Attempt to make the coach produce diagnoses, medical instructions, or unsafe guidance, or work around the safety responses.
• ·Copy, scrape, resell, or redistribute the app's content, plans, or coach output as your own product or service.
• ·Reverse engineer, decompile, or interfere with the app, its security, or its rate limits.
• ·Upload unlawful content, or content you have no right to share — including other people's health records.
• ·Share an account, resell access, or use the service in a way that abuses usage allowances.

The coach is a third-party AI system. Please do not paste medical records or other sensitive documents into it — or read them aloud in a voice session, which amounts to the same thing.

WHOLE, its name, brand marks, software, design, plan templates, exercise library and written content belong to us or our licensors. Your subscription is a personal, non-transferable licence to use the app — it does not transfer ownership of anything.

The content you enter — your profile, logs, notes and messages — stays yours. You give us only the permission we need to operate the service for you: to store it, process it, and send the limited fields listed in the privacy policy to our AI provider so the coach can reply. We do not use your content to train AI models, ours or anyone else's, and we do not sell it.

You can use coach output for your own personal purposes. AI-generated output may be inaccurate, and we make no ownership claim over it beyond what applies to the service itself.

WHOLE is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the app will be uninterrupted or error-free, that its guidance is appropriate for your particular circumstances, or that any particular result will follow from using it. Plans, targets, readiness scores, calorie and hydration figures, and the rep counts and form notes produced by camera form checks are estimates produced by software, not measurements and not clinical assessments. The AI coach can be wrong — spoken or typed — and voice transcription can mishear you. Individual results vary, and we do not promise outcomes or timelines.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, arising from your use of WHOLE.

Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 100.

Nothing here limits liability that cannot be limited by law — including liability for death or personal injury caused by our negligence, for fraud, or for anything else the law in your jurisdiction does not permit us to exclude. Some jurisdictions do not allow these limits, so they may not apply to you.

You can stop using WHOLE at any time. Cancel your subscription from Settings to end billing — or by email if that page will not open for you (section 5) — or delete your account from Privacy in your app settings if you want everything gone, since deleting cancels a subscription billed through Stripe as part of closing the account (section 4). If you subscribed through the Apple App Store or Google Play, cancel in your device's subscription settings instead (section 5).

We may suspend or close an account that breaches these terms, that we are required to close by law, or where use is causing harm or risk to others. Where it is reasonable and lawful to do so, we will tell you why and give you a chance to respond or to export your data first. Serious cases — such as an account belonging to someone under 18, or unlawful activity — may be closed immediately.

If we close your account without cause and your subscription is billed by us through Stripe, we will refund the unused part of your current paid period ourselves. If you subscribed through the Apple App Store or Google Play, refunds can only be requested from that store and are decided by it — we cannot issue them; if the store declines, we will give you equivalent access to the app for the unused period instead.

Sections that by their nature should survive — intellectual property, disclaimers, limitation of liability, and governing law — continue to apply after termination.

We may update these terms as the product and the law change. The date at the top of this page shows when they last changed.

For material changes — anything that meaningfully affects your rights, your billing, or how your data is handled — we will give you reasonable advance notice in the app or by email before the change takes effect, and you can cancel if you do not accept it. Minor changes, such as clarified wording, take effect when posted. Continuing to use WHOLE after a change takes effect means you accept the updated terms.

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Disputes will be resolved in the state and federal courts located in the State of Georgia, except where the law where you live gives you the right to bring a claim locally.

There is no arbitration clause here and no class-action waiver. You are not giving up your right to go to court or to take part in a class action. If something goes wrong, we would rather hear from you first — email us at support@wholepai.us and we will try to sort it out — but you are not required to do that before bringing a claim.

If any part of these terms is found unenforceable, the rest stays in effect.

Questions about these terms, your account, or your data: support@wholepai.us. Email is the best way to reach us.

For billing questions, open WHOLE, go to Settings and choose Manage subscription — your invoices and payment details live there. If that page will not open for you, or you want to cancel and cannot, email support@wholepai.usand we will handle it for you, including cancelling (section 5). If you subscribed through the Apple App Store or Google Play, start with that store instead: it holds the payment and handles refunds, and your device's subscription settings are where you cancel.